Winn-Dixie Stores - $33 million; Shoney's - $132.5 million; Texaco - $176.1 million; Coca-Cola - $192.5 million. No,
those aren't the latest quarterly earnings of some of America's
best-known companies. It's the amount of money each firm has paid in
recent years to settle complaints of racial discrimination. It
doesn't take a rocket or social scientist to figure out that racial
discrimination in the workplace doesn't pay. At least, it doesn't pay
the corporations. On the contrary, it's costing companies millions to
fend off complaints of racism; some of the defendants had even boasted
of being paragons of corporate diversity. The Atlanta-based
Coca-Cola Co. is the most recent example. It has agreed to pay $192.5
million, the largest settlement in a U.S. race-discrimination lawsuit,
in order to end litigation brought in 1999 by Black employees. As part
of the settlement, Coke agreed to pay $113 million to the aggrieved
African-American workers, $43.5 million to boost the salaries of Blacks
so that they are comparable to those of whites; $36 million for
programs to monitor the companies employment practices and $20 million
for the plaintiffs' legal fees. As is always the case in this
type of litigation, Coca-Cola never admitted to practicing racial
discrimination. Whether Coke admits it or not, everyone knows they are
not forking over almost $193 million out of the goodness of their
heart. They realize that had the case proceeded to court, they could
have been out of much more than $200 million. After vehemently
denying for months that the case had no merit, in the end Coca-Cola
officials had to acknowledge the obvious. "Today we are closing a
painful chapter in our company's history," said Coca-Cola chairman and
CEO Douglas N. Draft in a memo to employees. It is a chapter that never
should have been opened. The problems of companies such as
Coca-Cola and Texaco demonstrate how companies noted for having the
most sophisticated marketing strategies can be so unsophisticated when
dealing with people of color. If they want to succeed as much in the
future as they have in the past, they need to look at the market, not
just their market share. Shortly after the year 2053, whites
will become less than half of the United States population. These
changing demographics should be accompanied by a changing mind-set, one
that doesn't think that white males have a monopoly on brains. Today,
95 percent of all top corporate jobs - vice president and above - are
held by white males. Companies will be committing economic suicide if
they continue to rely on that limited pool of talent. Not only do they
deprive themselves of talent that could mean the difference between
profit and loss for them, they will be unequipped to compete in foreign
countries, most of whose citizens look more like African-Americans than
European-Americans. We have already seen examples of how
arrogance and cultural insensitivity can hurt companies seeking to do
business abroad. A diversity manual issued by Texaco prior to its
discrimination case documented some major missteps by U.S. firms: ·
Chevrolet marketed its Nova automobile in Spanish-speaking companies.
Someone forget to tell them that "Nova" in Spanish means "no go." ·
One of KFC's slogan for marketing its chicken is, "It's finger-licking
good." In Japanese, that's translates to, "Bite your fingers off." ·
Because of so many different languages and dialects in Africa, product
labels visually represent the contents of a container. So when Johnson
& Johnson placed a baby's picture on jars of baby food, parents
weren't tickled at the prospect of having their kids eaten by other
kids. Insulting people in other cultures is not the recommended
way to win support for American products. And insulting Black America
by paying people of color less and passing over them for jobs are
qualified to hold not only hurt African Americans, it hurts the
potential profitability of companies themselves. Until
Corporate America learns that lesson, it will continue to pay. It will
literally pay to settle discrimination lawsuits. And it will also pay
in the marketplace.
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A Mandatory Presidential Pardon
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